These Terms and Conditions set out the basis on which Cleaners Waterloo provides cleaning services to residential and commercial customers. By making a booking or receiving services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following words have the meanings set out below:
Company means Cleaners Waterloo, the cleaning service provider.
Client means any individual or organisation booking or receiving services from the Company.
Services means any cleaning or associated services supplied by the Company, including domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and related tasks.
Cleaner means any person engaged by the Company to carry out the Services.
Premises means the property or location where the Services are to be performed.
Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions.
The Company provides professional cleaning services across Waterloo and surrounding areas. The specific Services to be supplied will be agreed at the time of booking and confirmed in a booking confirmation. The Company reserves the right to refuse any work that is unsafe, unlawful, or outside the normal scope of cleaning services.
Any additional tasks requested on the day of service are subject to the Cleaner’s discretion, time availability, and may incur additional charges. The Company does not undertake any work that requires a specialist licence, trade qualification, or specialist equipment beyond normal cleaning tools and materials, unless expressly agreed in writing in advance.
Bookings can be made through the Company’s chosen booking channels. At the time of booking, the Client will be asked to provide accurate information regarding the Premises, the type of Services required, any access arrangements, and any particular requirements or priorities.
All bookings are subject to availability. The Company will confirm acceptance of a booking and provide details of the date, time, and nature of the Services. No Agreement is formed until the booking has been confirmed by the Company.
The Client must ensure that access to the Premises is available at the agreed time. If keys are to be provided, the Client is responsible for ensuring they are in working order and clearly labelled. Where access cannot be obtained at the scheduled time, this may be treated as a late cancellation and charges may apply in accordance with the cancellation terms set out below.
The Client agrees to provide:
a safe working environment for the Cleaner, including appropriate lighting, heating, and running water
clear and safe access to the Premises, including access codes or keys where applicable
honest and accurate information about the condition of the Premises and any health and safety risks
notification in advance of any fragile, delicate, or high-value items that require special care or should not be cleaned.
The Client must remove or securely store any valuables, cash, jewellery, or important documents prior to the commencement of the Services. The Company does not accept responsibility for loss of such items that have not been stored safely by the Client.
The Client must not directly employ or contract any Cleaner introduced by the Company for cleaning services outside of the Company during and for twelve months following the end of any Agreement, unless expressly agreed in writing and a relevant placement fee is paid.
Prices for Services are based on the information supplied at the time of booking, including the size and condition of the Premises and the type of cleaning requested. The Company reserves the right to adjust the price if the information provided by the Client was incomplete or inaccurate, or if the actual condition of the Premises requires significantly more time or resources than originally estimated.
Rates may be charged on an hourly basis, per job, or as a fixed fee, as communicated to the Client at the time of booking. All prices are provided in pounds sterling and may be subject to applicable taxes where required by law.
Payment terms will be confirmed at the time of booking and may include payment in advance, payment on the day of service, or invoicing for commercial Clients. The Company may require a deposit to secure certain bookings, such as end of tenancy or deep cleaning appointments.
Where payment is taken by card or electronic method, the Client authorises the Company to process such payments in accordance with the agreed terms. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel further Services until payment is made in full.
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated at the time of booking, the following shall apply:
If the Client cancels or reschedules with more than 48 hours notice before the scheduled start time, no cancellation fee will normally be charged.
If the Client cancels or reschedules with less than 48 hours but more than 24 hours notice, the Company may charge a partial cancellation fee to cover administrative and scheduling costs.
If the Client cancels with less than 24 hours notice, fails to provide access to the Premises, or fails to attend where required, the Company may charge up to the full quoted fee for the scheduled Service.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or safety concerns at the Premises. In such cases the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation.
The Company aims to provide Services with reasonable care and skill and to a professional standard consistent with industry practice. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and in any event within 24 hours of completion for one-off cleans, or before the next scheduled visit for regular cleaning.
Upon receiving a complaint, the Company may arrange to inspect the Premises and, where appropriate, may offer to re-clean specific areas at no additional charge. This remedy is subject to the Client having given the Company a fair opportunity to address the issue and does not apply where the issue arises from fair wear and tear, damage or deterioration existing before the Service, or matters outside the Company’s control.
The Client is responsible for the security of the Premises and for the safe keeping of keys, alarm codes, and access devices. Where keys or access codes are provided to the Company, they will be used solely for the purpose of carrying out the Services and will be handled with reasonable care.
The Client must ensure that any alarm systems are properly configured to allow the Cleaner to enter and exit the Premises. The Company will not be responsible for any charges or issues arising from incorrect alarm settings or failure to provide necessary instructions.
The Company carries appropriate insurance cover for public liability and, where applicable, employer’s liability in the United Kingdom. The Company will accept responsibility for loss or damage to tangible property caused by the negligence of the Company or its Cleaners, subject to the limitations set out in this clause.
The Company’s total liability to the Client, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim, or such other sum as may be required by law. The Company shall not be liable for any loss of profit, business, revenue, anticipated savings, or any indirect or consequential loss or damage.
The Company shall not be liable for:
wear, discolouration, or damage that pre-existed the Service
damage arising from the poor condition of surfaces, materials, or items that cannot be cleaned without risk
damage to items that the Company has been instructed not to move or has been asked to clean contrary to its recommendations
any failure to remove stains or soiling that cannot be removed by normal industry-standard cleaning methods.
The Client must report any alleged damage or loss as soon as reasonably possible and, in any event, within 24 hours of completion of the Service for domestic Clients, or within a reasonable period for commercial Clients. The Client must provide reasonable evidence of any loss or damage and cooperate with the Company and its insurers in any investigation.
The Company operates in accordance with applicable UK health and safety legislation and expects Clients to support safe working practices at the Premises. Cleaners are not permitted to undertake activities that would place them at risk, including using unsafe ladders, lifting excessively heavy items, or handling hazardous materials without appropriate equipment and training.
The Company will comply with relevant waste management regulations when disposing of waste that arises directly from the provision of its Services, such as packaging or used cleaning materials. The Company is not a licensed waste carrier for general household or commercial refuse and will not remove or transport large quantities of waste, bulky items, construction debris, clinical waste, or other regulated waste streams, unless explicitly agreed and lawfully arranged.
The Client is responsible for ensuring that any waste or materials left at the Premises before or after the Service, which are not generated by the Company, are disposed of in accordance with applicable local and national waste regulations. The Company may refuse to handle or move waste that is unsafe, contaminated, or outside the normal scope of cleaning, and will not be liable for any consequences of the Client’s failure to comply with waste disposal laws.
Unless otherwise agreed, the Company will provide its own cleaning materials and equipment that are suitable for general cleaning tasks. Where the Client requests the use of their own products or equipment, the Company will not accept liability for any damage or unsatisfactory results arising from the use of those products or equipment.
The Client must inform the Company of any delicate surfaces, specialist finishes, or items that require specific cleaning products or techniques. The Company reserves the right to decline to clean items or areas where it reasonably considers that using available products or equipment may cause damage.
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, epidemics, strikes, transport failures, power outages, or government restrictions. In such circumstances, the Company will use reasonable endeavours to rearrange the Services as soon as practicable.
The Company will process personal data in accordance with applicable UK data protection laws. Personal information provided by the Client will be used for the purposes of managing bookings, delivering Services, handling payments, and communicating with the Client. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, process payments, or comply with legal obligations.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. A current copy of the Terms and Conditions will be made available upon request. Continued use of the Services following any changes shall be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, whether contractual or non-contractual.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.
No person other than the Client and the Company shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any of these Terms and Conditions.
Failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, and no waiver shall be effective unless it is expressly stated in writing.
These Terms and Conditions, together with any written booking confirmation, represent the entire agreement between the Client and the Company regarding the provision of the Services and supersede any prior representations, discussions, or agreements, whether written or oral.
You can now book the most affordable cleaners Waterloo to make your home shiningly clean again. Give us a call today for the best offer!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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