This Privacy Policy explains how Cleaners Waterloo collects, uses, stores, shares, and protects personal data relating to its customers and prospective customers in the Waterloo area. It also sets out your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our cleaning services or interacting with us as a customer or prospective customer, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all customers and prospective customers of Cleaners Waterloo in the Waterloo area who use or enquire about our services, including domestic and commercial cleaning. For the purposes of applicable data protection laws, Cleaners Waterloo is the data controller in relation to the personal data described in this policy. This means we decide how and why your personal data is processed.
We only collect personal data that is necessary for us to provide our services, manage our business, and comply with legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your name, address, service address, and general location in the Waterloo area, as well as any other contact details you choose to provide.
Booking and service information, such as the type of cleaning service requested, property details relevant to the service, preferred dates and times, special instructions, and records of completed jobs.
Communication records, such as your enquiries, complaints, feedback, and any other correspondence you have with us, including notes of telephone conversations where applicable.
Payment and billing information, such as billing address and payment-related details processed through our chosen payment processors. We do not store full card details where payments are processed by third-party providers.
Technical and usage data where relevant, such as information about how you interact with our website or online booking tools, including device information, basic analytics data, and log information, where this is collected in a manner compliant with applicable law.
We process your personal data only when we have a lawful basis to do so. Depending on the context, our lawful bases include:
Contract. We process personal data to enter into and perform a contract with you, including arranging and providing cleaning services, managing bookings, issuing invoices, and handling customer support.
Legal obligation. We may process personal data where necessary to comply with legal and regulatory requirements, such as tax and accounting obligations.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, ensuring the security of our staff and property, and maintaining appropriate business records.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications where required by law. Where processing is based on consent, you can withdraw your consent at any time by contacting us using the details provided in this policy.
We use the personal data we collect from you for the following purposes:
To provide and manage our cleaning services, including scheduling appointments, sending booking confirmations, coordinating access to your property, and delivering the agreed services.
To communicate with you regarding your bookings, including reminders, updates about your appointments, responses to your queries, and notifications about any changes to our services or this Privacy Policy.
To process payments and manage billing, including issuing invoices, processing refunds where applicable, and maintaining financial records.
To manage customer relationships, including handling feedback, dealing with complaints, and improving the quality of our services based on your comments and preferences.
To ensure security and safety, including verifying identity information where necessary to protect our staff, customers, and property.
To carry out analytics and service improvement, such as understanding patterns of demand in the Waterloo area, improving our processes, and enhancing our website or booking systems, where permitted by law.
To comply with legal and regulatory obligations, including record-keeping, tax, and accounting requirements.
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. When determining appropriate retention periods, we consider the type of personal data, the purposes for processing, the potential risk of harm from unauthorised use or disclosure, and any applicable legal requirements.
Customer account and booking information is generally kept for as long as you remain a customer and for a period after your last interaction with us, to enable us to respond to queries, manage any disputes, and demonstrate compliance with our legal obligations.
Financial and transaction records are retained for the period required by tax and accounting laws.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
We may share your personal data with trusted third-party service providers (data processors) who assist us in delivering our services and running our business. These may include:
Payment processors who handle card and other payment transactions on our behalf.
Information technology and hosting providers who support our website, booking systems, and data storage.
Customer relationship and communication service providers who help us manage bookings, reminders, and customer communications.
Professional advisers such as accountants or legal advisers where necessary for business and legal purposes.
These processors act on our instructions, are bound by contractual obligations to protect personal data, and may not use it for their own purposes.
We may also need to share personal data with public authorities or law enforcement agencies where required by law or where necessary to protect our rights, the rights of our customers, or the safety of our staff.
We do not sell your personal data to third parties.
Where our service providers are located outside the United Kingdom or the European Economic Area, or store data in other jurisdictions, we take appropriate steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses approved by relevant authorities or ensuring that the country has been recognised as providing an adequate level of data protection.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data.
While we take reasonable steps to protect your personal data, no system can be entirely secure. You are responsible for keeping any credentials you use to access our services confidential and for notifying us of any suspected misuse.
Under data protection laws, you have certain rights in relation to the personal data we hold about you. These rights may be subject to specific conditions and legal limitations, but generally include:
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data.
Right to rectification. You can ask us to correct or update inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as when the accuracy of the data is contested.
Right to data portability. In some cases, you can request to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to object. You can object to processing based on our legitimate interests, including any direct marketing, where applicable.
Where processing is based on consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be communicated where appropriate. The latest version of this policy will always apply to the processing of your personal data.
If you have any questions about this Privacy Policy, our use of your personal data, or if you wish to exercise any of your data protection rights, you can contact Cleaners Waterloo using the contact details provided on our website or in your booking confirmation. We will respond to your request as soon as reasonably possible and within the timeframes required by law.
You can now book the most affordable cleaners Waterloo to make your home shiningly clean again. Give us a call today for the best offer!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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